Refund policy
Prior written authorization from Strong Hold must be obtained before credit on returned goods will be given. Returns must be received within thirty (30) days of shipment. The purchaser will be responsible for return freight charges prepaid. Credit upon arrival and inspection will include sale price, less 20% restocking fee and any damages. Non-stock or custom units as defined below, are not eligible for return. To begin the return process, please contact customer service at CS@strong-hold.com We have a 15 day return policy, which means you have 15 days after receiving your item to request a return. Products must be opened and inspected within 24 hours of receiving to be eligible for returns or damage claims.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact our customer service, CS@strong-hold.com.
If your return is accepted, we’ll send you detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at CS@strong-hold.com.
Order Cancellations
Orders may be canceled within 24 hours of placement without penalty, provided they have not yet shipped.
For cancellations requested more than 24 hours after placement, please contact our customer service team at CS@strong-hold.com. These cancellations may be subject to a 20% restocking fee. Please note that custom orders cannot be canceled under any circumstances.
Returns & Authorization
All returns require prior written authorization from Strong Hold. To request a return, contact us at CS@strong-hold.com. Unauthorized returns will not be accepted.
Returned items must be received within 30 days of the original shipment date, and the purchaser is responsible for prepaid return freight charges. Once the returned item is received and inspected, credit will be issued for the purchase price less a 20% restocking fee and any applicable deductions for damage.
Please note: Non-stock, custom, sale, and outlet items are not eligible for return.
15-Day Damage Inspection Window
We offer a 15-day window from the date of delivery to initiate a return or damage claim.
Products must be inspected within 24 hours of delivery, and packaging must remain unopened if any damage is suspected. If your item arrives defective, damaged, or incorrect, please notify us immediately at CS@strong-hold.com with supporting details and photos so we can evaluate and resolve the issue.
Return Eligibility
To be eligible for return:
- Items must be unused, in original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Products that have been opened, assembled, or removed from packaging will not be eligible for return due to damage or defect claims.
Return Process
Once your return request is approved, you will receive detailed instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.
For any questions regarding the return process, please contact CS@strong-hold.com.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item (if eligible), and place a new order separately.
Refunds
After receiving and inspecting your return, we will notify you of your refund status. If approved, a refund will be processed to your original payment method within 10 business days of receiving the item. Please allow additional time for your bank or credit card provider to post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at CS@strong-hold.com.